Returns & Exchanges
At MUGO DEPARTMENT, we want you to love your fashion finds, which is why we offer a 30-day return window for all items in their original, unworn condition with tags attached. Simply initiate your request through our online portal to receive a prepaid shipping label and start your refund process.
Start Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unworn garments in their original packaging, ensuring all designer tags and security seals remain intact.
Ship It Back
Print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing