Frequently Asked Questions
Everything you need to know about shopping with MUGO DEPARTMENT.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, MUGO DEPARTMENT ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options via Klarna and Afterpay.
Are your materials sustainably sourced?
At MUGO DEPARTMENT, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel to reduce our environmental footprint.